Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the conditions in this policy.

Please contact us before the return period expires. Return eligibility will be reviewed based on the product's condition, order details, and reason for the request.

Before sending a product back, email service@avelomria.com with the information needed to review your request.

Please include:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos, where appropriate.
• Photographs of the packaging and shipping label for damaged, incomplete, or incorrect orders.

Our support team will review the information and explain the available next steps if the return is approved.

Except where a product is damaged, defective, incorrect, or otherwise protected by applicable law, a preference-based return should generally meet the following conditions:

• The product is unused and in its original condition.
• The product is complete and includes its original accessories and included components.
• The product is returned with its original packaging where reasonably possible.
• The product has not been damaged through misuse, improper handling, or unauthorized modification.
• The request is submitted within the applicable return window.
• Proof of purchase or the applicable order number is available.

Opening an outer shipping package does not automatically make a product ineligible, provided the product remains unused and satisfies the applicable return conditions.

Avelomria™ offers oral-care and dental-cleaning products, including electric and sonic oral-care devices, manual brushing and tongue-care products, and flossing and interdental-care tools.

Because some products come into direct contact with the mouth, hygiene and product-safety considerations may affect return eligibility.

• Electric toothbrushes and oral-care devices should be returned in a condition that permits reasonable inspection.
• Toothbrush heads, tongue cleaners, flossing tools, and other oral-contact accessories may be subject to additional hygiene restrictions.
• Opened or used oral-contact products may not qualify for preference-based returns where hygiene requirements or applicable law prevent resale.
• All included components should be returned where reasonably possible.

If your return is approved, we will provide the applicable return destination and instructions. These instructions may vary according to the product, fulfillment location, and circumstances of the request.

Unauthorized returns or parcels sent to an unapproved destination may be delayed, rejected, lost, or difficult to process.

Certain products or circumstances may not qualify for preference-based returns, including:

• Used or opened oral-contact products where hygiene or safety restrictions apply.
• Products clearly identified as final sale or non-returnable before purchase.
• Customized or personalized items, where applicable.
• Products materially altered, misused, or damaged after delivery for reasons unrelated to an original product problem.
• Items returned with missing components or in a condition that prevents reasonable inspection, subject to applicable law.

These limitations do not exclude remedies for defective, damaged, incorrect, or otherwise nonconforming products where such remedies are required by applicable law.

Please inspect your order after delivery. If a product arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery where possible.

Please provide:

• Your order number.
• A clear description of the problem.
• Photographs or videos showing the product and issue.
• Photographs of the exterior packaging and shipping label, where appropriate.

After the issue has been reviewed and confirmed, we will offer an appropriate resolution, which may include a replacement, reshipment, refund, or authorized return, depending on the circumstances and applicable law.

Preference-based returns: If a return results from a change of mind, personal preference, or another reason not attributable to us, the customer is generally responsible for applicable return shipping costs.

Confirmed product problems: If we confirm that a product was damaged, defective, incorrect, or materially nonconforming due to an error attributable to us, we will provide an appropriate resolution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns unless otherwise required by law or stated in the approved return resolution.

No restocking fee is charged for an approved return.

Once your return has been approved, follow the packaging and shipping instructions provided by customer support.

• Package the product and included components securely.
• Use the approved return destination.
• Use a reliable, trackable shipping service where available.
• Retain your shipping receipt and tracking number until the return is complete.

Avelomria™ cannot guarantee receipt of a return package shipped without tracking or sent to an address other than the approved return destination.

For preference-based returns, the customer is generally responsible for the package until it reaches the approved return destination.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return requirements have been satisfied.

Once the return has been received, inspected, and approved, an eligible refund will generally be initiated to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support may work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product condition, order status, and nature of the issue, a refund or replacement may be provided without requiring the product to be returned where appropriate. Any such decision will be communicated by customer support.

Exchanges depend on current inventory, product availability, model, color, and fulfillment location.

If an item has a confirmed defect or a component is missing, we may determine that providing a replacement product or component is more appropriate than returning the entire order.

If a direct exchange is unavailable, customer support may ask you to complete an approved return and place a new order for the desired product.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, packing, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

If an order has already been dispatched, please contact customer support to discuss the applicable options.

This policy explains our standard return, refund, and customer-support procedures.

Nothing in this policy is intended to exclude, restrict, or replace rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

Where applicable law provides additional rights or requires a different outcome, those legal requirements will apply.